Scope and Application
These terms apply to your use of the Igu Bath website and purchases of bathroom products, fixtures, and hardware through our online store. In these terms, “we,” “us,” and “our” refer to Igu Bath, and “you” refers to the person using the website or placing an order.
Please read these terms and the relevant shipping, returns, and privacy policies before using the website or placing an order. By using the website or submitting an order, you agree to these terms to the extent permitted by applicable law. Nothing in these terms limits any consumer rights that cannot lawfully be excluded or restricted.
Accounts and Customer Information
You must provide accurate, complete, and current information when placing an order or contacting us, including the details needed for payment, delivery, and order communications. Please let us know promptly if information affecting an order needs to be corrected. Changes may not be possible once an order has been processed or dispatched.
If you create an account, you are responsible for keeping your login credentials confidential and taking reasonable steps to prevent unauthorized access. Please contact us promptly if you suspect unauthorized use. An account is not required unless expressly indicated for a particular service or transaction.
You must not use the website for unlawful purposes, interfere with its operation, or attempt to access accounts, systems, or information without authorization.
Product Information and Orders
We make reasonable efforts to keep product descriptions, specifications, images, prices, and availability accurate. However, errors or omissions may occur. Product colors and finishes may appear differently depending on your screen and viewing conditions. This does not limit your rights if a product is faulty or materially different from its description.
For bathroom products and hardware, please review the listed dimensions, materials, compatibility details, and installation requirements before ordering. If you are unsure whether a product is suitable for your intended use, contact us before purchasing and seek qualified installation advice where appropriate.
Submitting an order is a request to purchase the selected products. An automated acknowledgment confirms that we have received your order but does not, by itself, guarantee availability or acceptance. We will communicate order acceptance or fulfillment status through subsequent order communications.
We may be unable to accept or fulfill an order for reasonable reasons, including:
- A product is unavailable or cannot be delivered to the address provided.
- Payment cannot be authorized or verified.
- There is an obvious error in a price, description, or other material product information.
- There are reasonable grounds to suspect fraud, unauthorized activity, or an unlawful transaction.
If an issue affects your order, we will make reasonable efforts to notify you and explain the available options. We will not substitute a materially different product or charge a higher price without your agreement. If we cancel an order for which payment has been collected, we will refund the amount paid for the canceled products and any associated charges that must be refunded under applicable law.
If you wish to change or cancel an order, please contact us promptly. Whether a change or cancellation can be accommodated will depend on the order’s status and your rights under applicable law.
Prices, Taxes, Promotions, and Payment
Product prices and any applicable delivery charges, taxes, or other charges collected by us are shown on the website or during checkout. Please review the order total before submitting payment. Where applicable, customs duties, import taxes, or local charges may be assessed separately; their treatment is subject to the information provided in our shipping policy, at checkout, and applicable law.
Prices may change for future purchases. Any proposed correction affecting an existing order will be handled as described in the product information and orders section above and in accordance with applicable law.
Promotional offers are subject to the conditions displayed with the relevant offer. Please review those conditions before ordering; offers should not be assumed to apply retrospectively or to be combinable unless stated.
Available payment methods are shown at checkout. By submitting payment details, you confirm that you are authorized to use the selected payment method. Payments are subject to authorization and verification, and an order may be delayed or declined if payment cannot be completed. Please do not send sensitive payment credentials through general contact messages.
Shipping and Delivery
Igu Bath offers worldwide shipping, serving major international markets including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Delivery availability for a particular product and address is subject to our shipping policy and the options available at checkout.
Our shipping policy and the information provided at checkout set out the applicable delivery arrangements, charges, and any stated estimates. Delivery estimates are not guarantees unless expressly stated. Carrier operations, customs processing, and events beyond reasonable control may affect delivery.
Please provide a complete and accurate delivery address and review any destination-specific information before ordering. If your shipment is delayed, missing, or appears damaged, contact us so we can help investigate and identify an appropriate resolution. Your statutory rights concerning delivery and responsibility for goods in transit remain unaffected.
Returns and Refunds
Please review our returns policy before purchasing and before sending an item back. Returns, exchanges, and refunds are handled in accordance with that policy and applicable law, including any stated eligibility conditions, return instructions, and treatment of delivery or return costs.
If an item arrives damaged, is faulty, or does not match your order, please contact us with your order details and a description of the issue. We may request information reasonably needed to assess the problem and arrange an appropriate remedy.
Nothing in our returns policy or these terms replaces or restricts any mandatory rights or remedies available to you under applicable consumer law.
Intellectual Property
Website content, including text, product imagery, graphics, logos, and design elements, is owned by Igu Bath or used with permission from the relevant rights holders, except where otherwise identified. Third-party names and trademarks remain the property of their respective owners.
You may view and use the website for personal shopping and retain copies of information reasonably needed for your purchases. Unless permitted by applicable law or authorized by the relevant rights holder, you must not reproduce, distribute, modify, or commercially exploit website content.
Liability and Consumer Rights
We take reasonable care in operating the website and fulfilling orders, but we cannot guarantee that the website will always be available, uninterrupted, or free from errors. We may temporarily restrict access where reasonably necessary for maintenance, security, or technical reasons.
To the extent permitted by applicable law, our responsibility for loss or damage is limited to loss or damage reasonably foreseeable as a result of our breach of these terms or failure to exercise reasonable care. We are not responsible for loss caused by misuse, unauthorized modifications, or installation contrary to the product’s instructions, except to the extent that our own fault contributed to that loss.
Nothing in these terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Any mandatory product guarantees, warranties, and consumer remedies remain in effect.
Events Beyond Reasonable Control
Events beyond our reasonable control, such as natural disasters, severe weather, transport disruption, government restrictions, or widespread service outages, may delay or prevent performance of an order.
If such an event affects your order, we will take reasonable steps to reduce its impact and keep you informed where practicable. If fulfillment becomes impossible or a delay gives rise to a cancellation or refund right under applicable law, we will respect that right.
Disputes and Applicable Law
If you have a concern about a product, an order, or these terms, please contact us first so we can seek a fair and practical resolution.
These terms and any related disputes are subject to applicable law, including mandatory consumer protections that apply to your purchase. Nothing in these terms prevents you from using any complaint procedure, dispute resolution process, or court remedy available to you under applicable law.
Changes to These Terms
We may update these terms to reflect changes to our services, business practices, or legal requirements. Updated terms will be published on this page and will apply prospectively from publication unless a later effective date is stated.
The terms applicable when you place an order will generally continue to govern that order, unless a change is required by law or you expressly agree otherwise. Where required by applicable law, we will provide appropriate notice of material changes.
Contact Us
For questions about these terms, product information, or an order, please visit our contact page: https://igubath.com/contact-us/.
