This policy explains how Igu Bath handles personal information in connection with its online store, purchases of bathroom products and hardware, customer accounts, and customer communications. It applies to information collected through our website and related interactions with us. It does not cover third-party websites or services, which have their own privacy practices.
Information We Process
The information we process depends on how you use the website and the services available to you. It may include:
- Contact information: Your name, email address, telephone number, and billing or delivery address when you place an order or contact us.
- Order and delivery information: Products purchased, order details, delivery instructions, and information relating to returns, refunds, or other order requests.
- Account information: If account creation is available and you choose to register, your account details and information associated with your account.
- Payment-related information: Information needed to arrange payment, confirm payment status, and handle refunds. Payment providers may process payment credentials under their own privacy policies. The information available to us depends on the payment method and service used.
- Communications: Information you provide in questions, support requests, or other messages sent to us.
- Device and technical information: Depending on the services and technologies in use, we may process information such as an IP address, browser type, device characteristics, pages visited, and interactions with the website.
Some information is necessary to process an order or respond to a request. If you choose not to provide it, we may be unable to complete the transaction or provide the requested assistance. Please avoid sending sensitive personal information that is not needed for your request.
How We Use Information
We use personal information as needed for the following purposes:
- Processing and fulfilling orders, including coordinating payments, shipping, delivery, returns, and refunds.
- Providing order updates and responding to questions or customer support requests.
- Creating and maintaining customer accounts, where available.
- Operating, maintaining, and troubleshooting the website and its shopping functions.
- Protecting customers and the website, detecting suspicious activity, and helping prevent fraud or misuse.
- Understanding how the website is used and improving its usability and customer experience, where relevant tools are in use and permitted by applicable law.
- Meeting applicable legal obligations, keeping necessary business records, and handling disputes or legal claims.
Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the activity. This may include performing a contract with you, complying with a legal obligation, pursuing legitimate interests where permitted and balanced against your rights, or obtaining your consent where required.
Cookies and Similar Technologies
The website may use cookies and similar technologies, depending on the features and services in use. These technologies can support shopping functions, such as maintaining a cart or account session, remembering preferences, protecting the website, and, where enabled, understanding website usage.
You can generally manage or delete cookies through your browser settings. Where the website provides cookie controls, you can also use those options to manage your preferences. Where required by applicable law, consent will be requested before non-essential technologies are used. Blocking some cookies may affect the availability or operation of shopping and account features.
When Information Is Shared
We may share relevant personal information with third parties where needed to provide services, operate the website, or meet applicable obligations. Depending on the services used, these recipients may include:
- Payment service providers: To process payments, confirm transactions, and assist with refunds or payment-related issues.
- Shipping and logistics providers: To arrange deliveries and handle delivery-related requests.
- Hosting and technical service providers: To host, maintain, secure, and support the website.
- Analytics providers: Where such services are used, to help understand website use and improve performance, subject to applicable consent requirements.
- Professional advisers or relevant authorities: Where reasonably necessary to obtain advice, comply with legal requirements, address fraud, or establish, exercise, or defend legal claims.
Information shared for service delivery should be limited to what is reasonably necessary for the relevant purpose. Some providers, including payment services, may also process information independently under their own privacy policies.
International Processing
Depending on the location of the service providers involved, your information may be processed outside your country or region. Where applicable law requires protections for international transfers, appropriate safeguards must be used. You can contact us to ask about any relevant transfers and safeguards.
How Long Information Is Kept
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, perform our obligations to you, resolve disputes, or meet applicable legal and recordkeeping requirements. Retention periods depend on the type of information, the nature of our relationship with you, and any obligations that apply. When information is no longer needed, it should be deleted or anonymized, subject to any lawful retention requirements.
Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Request that certain processing be restricted or object to certain uses of your information.
- Receive certain information in a portable format, where that right applies.
- Withdraw consent where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
- Lodge a complaint with a relevant data protection authority.
These rights are subject to applicable conditions and exceptions. For example, some information may need to be retained to meet legal obligations or handle an ongoing dispute. To make a request, please use the contact link below. We may need to verify your identity before responding and will handle requests within the time required by applicable law.
Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. The measures used should reflect the nature of the information and the risks involved. No online service, transmission method, or storage system can be guaranteed to be completely secure. If you create an account, keep your login details confidential.
Changes to This Policy
We may update this policy to reflect changes in our services, information practices, or applicable requirements. Updated versions will be published on this page. Where required by law, we will provide additional notice or obtain consent for relevant changes.
Contact Us
For questions about this policy, our handling of personal information, or a privacy rights request, please contact Igu Bath through https://igubath.com/contact-us/.
