This policy applies to physical products purchased from Igu Bath at igubath.com, including bathroom accessories and hardware. Return and refund arrangements depend on the product, the reason for the return, and any applicable requirements. Nothing in this policy limits your mandatory rights as a consumer.
Return Conditions
To confirm whether your order is eligible for return and which return period applies, please contact us through https://igubath.com/contact-us/. Please get in touch as soon as you decide you would like to return an item so we can explain the arrangements for your order.
For change-of-mind returns, items should generally be unused and in reasonably intact condition. Please retain the original packaging, accessories, fittings, and instructions where applicable, and take reasonable care of the item while it is in your possession. These general conditions do not remove any rights you may have in relation to faulty, damaged, or incorrectly supplied goods.
Depending on the nature of the product, the relevant product-page information, and applicable rules, some items may not be eligible for change-of-mind returns. Where applicable, these may include made-to-order or personalized items, sealed hygiene-sensitive products once unsealed, and consumable or perishable goods. Bathroom accessories and hardware are not automatically excluded from returns simply because of their product category.
How to Request a Return
- Contact us through https://igubath.com/contact-us/ with your order number, the item you wish to return, and the reason for your request. If there is a problem with the item, include a description and photographs where reasonably available.
- Obtain return instructions before sending the item. We will confirm the arrangements applicable to your order, including the return destination and any relevant shipping instructions.
- Pack the item securely and send it to the address provided, following the return instructions. Keep your proof of postage and any tracking information.
- Once the returned item is received, we will inspect it and assess the return based on its condition, the reason for return, and applicable requirements.
- We will let you know the outcome and arrange any refund due.
Please do not send a return to an address shown on a parcel or other document unless we have confirmed that it is the correct return destination.
Refunds
Approved refunds will generally be issued to the original payment method. If that is not possible, we will contact you to agree on an appropriate alternative, subject to applicable requirements.
We will confirm the refund details once your return has been assessed. The time it takes for a refund to appear in your account may also depend on your bank, card issuer, or payment provider. Any refund of original delivery charges will be assessed according to the reason for the return and applicable rules.
Return Shipping Costs
Responsibility for return shipping costs will be confirmed based on the reason for the return, the condition of the item, and applicable rules. Different arrangements may apply to change-of-mind returns and to items that are faulty, damaged, or incorrectly supplied. Please contact us before arranging shipping so we can clarify the process and any relevant costs.
Exchanges
Exchanges depend on stock availability, the condition of the item, and the circumstances of your request. Please contact us first to confirm whether an exchange is available and how to proceed.
Faulty, Damaged, or Incorrect Items
If your order arrives damaged, contains the wrong item, or appears to have a fault, please contact us as soon as reasonably possible. Provide your order details and a description of the issue, along with photographs where reasonably available. Retain the item and packaging where practical while we review the issue and provide instructions.
These requests are handled separately from change-of-mind returns. Depending on the circumstances and your applicable rights, a suitable remedy may include a repair, replacement, or refund. Change-of-mind exclusions and general condition requirements do not override your mandatory rights concerning faulty, damaged, or incorrectly supplied goods.
Contact Us
For return eligibility, the return period applicable to your order, shipping instructions, exchanges, or refund questions, please contact Igu Bath through https://igubath.com/contact-us/.
