Shipping Coverage
Igu Bath offers worldwide shipping to major international markets, including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Availability for your specific destination and the items in your order is confirmed at checkout. If no shipping option appears for your address, please contact us before placing an order.
Order Processing
Orders are prepared for shipment after payment has been confirmed. Processing includes checking order details, preparing items, and arranging dispatch. Processing times may vary depending on product availability, order contents, and order volume. Any applicable processing estimate will be provided at checkout or in your order confirmation.
Processing time is separate from transit time. An order confirmation confirms receipt of your order; it does not mean that your package has been dispatched. If an issue affects preparation or dispatch, we will contact you using the details provided with your order.
Estimated Delivery
Available shipping options and applicable delivery estimates are shown at checkout, in your order confirmation, or with the selected shipping option. Timing depends on the destination, shipping method, carrier, and any customs requirements.
Delivery estimates are not guaranteed arrival dates. Peak periods, customs clearance, and local delivery conditions may affect when your order arrives. Please review the information provided for your selected shipping option before placing your order.
Shipping Costs, Taxes, and Import Fees
Shipping charges depend on your destination, the items ordered, and the available shipping method. The shipping charge shown at checkout is the amount that applies to your order.
Applicable taxes collected by Igu Bath will be shown at checkout. International shipments may also be subject to customs duties, import taxes, or carrier clearance fees imposed by the destination country or relevant service provider. Unless checkout expressly states that these charges are included, they are not included in the shipping charge and are the recipient’s responsibility.
Import requirements and charges vary by destination. Please check with your local customs authority if you need clarification before ordering. Customs may require additional information or payment before releasing a shipment.
Order Tracking
When tracking is available for your shipping method, tracking details will be shared after dispatch. Tracking information may not appear immediately because the carrier must first receive and scan the package.
The frequency and detail of updates vary by carrier, destination, and shipping service. Some services may provide limited tracking rather than real-time updates, and updates may pause during international transit or customs clearance. If you have concerns about your shipment’s progress, please contact us so we can help investigate.
Address and Delivery Issues
Please provide a complete and accurate shipping address, including any apartment or unit number, postal code, and contact information required for delivery. Review these details before submitting your order.
- Incorrect or incomplete addresses: Contact us as soon as you notice an error. We will check whether a correction is still possible, but changes cannot be guaranteed once an order is being prepared or has been dispatched.
- Missed delivery or no one available to receive the package: Follow any carrier instructions for redelivery or collection. Where a signature or collection is required, please make arrangements within the carrier’s stated timeframe.
- Returned packages: If a shipment is returned because of an address issue, unsuccessful delivery, refusal, or failure to complete customs requirements, contact us to discuss the next steps. Once the shipment’s status and condition are confirmed, we will explain any available reshipment or refund options and any applicable costs before proceeding, subject to applicable law.
- Missing or disputed deliveries: If tracking shows delivery but you cannot locate the package, check the delivery location and with anyone who may have accepted it, then contact us. We will help review the delivery details and work with the carrier where appropriate.
Shipping Delays
Shipments may be delayed by seasonal demand, severe weather, carrier disruptions, customs inspections, or service limitations in remote areas. These events can affect both transit times and tracking updates.
If your order appears delayed beyond the estimate provided, please contact us. We will review the available information, seek clarification from the carrier where appropriate, and help identify the next steps. If we become aware of a significant issue affecting your shipment, we will share the information available to us.
Contact Us
For questions about shipping availability, order processing, delivery, or a shipment issue, please visit https://igubath.com/contact-us/. Include your order number, if available, and a brief description of your question so we can assist you.
